The Haryana Government is consistently implementing effective measures to ensure the prompt resolution of public grievances and to enhance transparency in governance. As part of these efforts, a key review meeting was held at Haryana Niwas under the chairmanship of Dr. Saket Kumar, Additional Principal Secretary to the Chief Minister, to review the complaints received through the Jan Samvad Portal and CM Window, and to assess the progress of various departmental initiatives.
The meeting was attended by senior officials from the Urban Local Bodies Department and the Citizen Resource Information Department (CRID), along with the Chief Minister’s OSDs, Sh Vivek Kalia and Sh Rakesh Sandhu. At the outset of the meeting, Sh Vivek Kalia, OSD to the Chief Minister, informed that applications received directly by the Chief Minister during his visits or during public hearings held at Sant Kabir Kutir are uploaded to the Jan Samvad Portal.
The progress of these cases is personally reviewed by the Chief Minister on a weekly basis. Following this, a serious complaint from Tikri village in Karnal district was discussed, involving the wrongful inclusion of an unknown woman’s name in the Parivar Pehchan Patra (PPP).
Despite repeated efforts by the complainant, Sushil Kumar, the issue remained unresolved. Taking cognizance of this serious administrative lapse, directions were issued to fix responsibility, take disciplinary action against the guilty official, and register an FIR.
During the meeting, officials took note of a case where several installments under the Pradhan Mantri Awas Yojana (PMAY) in urban areas were pending due to a lack of inspections by Urban Local Bodies (ULB) officials. Taking serious note of the issue, Dr. Saket Kumar directed the department to submit the list of pending beneficiaries and ensure the prompt disbursement of payments.
Furthermore, orders were issued to suspend the Executive Engineer (XEN) posted at the department’s headquarters after a significant number of unresolved complaints were found in the Urban Local Bodies Department. The Additional Deputy Commissioners (ADCs) of all districts have been directed to ensure the resolution of all pending cases within a week. Additionally, a formal advisory has been be issued, stating that any negligence in addressing complaints related to the Jan Samvad Portal and CM Window will not be tolerated.
During the meeting, while reviewing the tenders for development works, instructions were given to quickly assess the feasibility of all pending proposals and prepare rough estimates. The tender process is to commence immediately after obtaining administrative approval. A case related to Shahabad, in which a No Due Certificate (NOC) was issued for a colony in an incorrect manner, has been recommended to the Vigilance Branch of the Chief Secretary’s Office for investigation.
Additionally, orders were issued to issue a charge sheet against the Municipal Engineer found guilty at the initial stage of the investigation.
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