Dr. Saket Kumar takes strict action against officer over pending complaints on Jan Samvad, CM Window and SMGT

Additional Principal Secretary to Chief Minister Dr. Saket Kumar has ordered to issue a displeasure note to a senior officer of Revenue Department for negligence in resolving complaints received on Jan Samvad, CM Window and Social Media Grievances Tracker (SMGT). Apart from this, the Nodal Officer of SMGT of Revenue Department has been asked to submit an explanation for negligence in resolving pending complaints.

During a review of the Revenue Department, it was found that a large number of complaints are pending at the headquarters and district level, and neither effective monitoring nor regular review was being done at the district level. In view of the seriousness of the issue, Dr. Saket Kumar directed that a separate review meeting of the Revenue Department will be held soon, in which a detailed review of the pending cases will be done.

Clarification has been sought at the level of Chief Engineer (CEBWS) of Irrigation and Water Resources Department regarding 745 cases pending on the Jan Samvad portal. At the same time, the officers of Ambala and Yamunanagar Circle of Irrigation Department have been strictly warned for timely resolution of complaints received from the districts.

During the meeting, various topics related to construction/repair works, water supply and flood control were also discussed in detail, which included construction/repair of canals, drains, minors, bridges, waterways, roads, beautification scheme of ponds, water supply for ponds and water works of villages, and regulation related issues.

Dr. Saket Kumar was chairing a review meeting on CM Window, Jan Samvad and SMGT late last evening. Officer on Special Duty to Chief Minister, Sh. Vivek Kalia and Rakesh Sandhu were also present in the meeting. The Additional Principal Secretary to the Chief Minister also directed the nodal officers of the departments to coordinate and resolve the problems faced by all the departments immediately so that the problems of the citizens can be resolved on time.

Last week, a review meeting of CRID and Urban Local Bodies Department was held under the chairmanship of Dr. Saket Kumar, in which clear guidelines were given to ensure quick resolution of pending complaints and accountability of the officers. During the review, action was taken against a superintending engineer for negligence, an FIR was registered in one case and orders for vigilance inquiry were given in another case.

Continuing this process, the works of Irrigation and Water Resources Department and Revenue Department were reviewed in yesterday’s meeting. Dr. Saket Kumar directed the Revenue and Irrigation and Water Resources Department to settle the complaints related to the general public immediately with complete honesty. He said the aim of Chief Minister Sh. Nayab Singh Saini is that the people should get all the facilities within the stipulated time and no laxity should be shown at any level.

Officer on Special Duty to Chief Minister, Sh. Vivek Kalia said during the meeting, the pending Jan Samvad/CM Window/SMGT cases of all the officers of the concerned departments were thoroughly reviewed and details were taken on the progress of each case. He said during the meeting, many officers were personally contacted over the phone and information was also taken about the status of pending cases.